Cart Tek is extremely appreciative of your business! We’ll be processing your order as soon as possible. We’re open M-F, 9 AM to 5 PM. You should receive an order confirmation e-mail shortly. (make sure to check your junk filters) An automated tracking e-mail is sent out when your order is picked up by the carrier.
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Often times, we’re able to ship the order the same-day, however, during the high demand times of the year, it could take a day or two to process your order. For shipping, we’re located in Bend, OR. So, depending on your location, the timeframe will change. Here is a delivery zone map for you to take a look at, to get a general idea of transit time. As a reminder, the carts come with Lithium-Ion batteries, and due to US regulations, they must be shipped via ground shipping only. Also, Cart Tek covers all shipping costs, and applicable sales tax on new orders!
Here at Cart Tek we fully stand behind our products. When purchasing factory direct, you receive a full two-year warranty! If there are any manufacturer’s defects within the first year, we’ll cover the shipping. Outside of the 1 year mark, we ask that you cover the shipping, and we’ll cover the parts and labor on our end.
Here at Cart Tek we fully stand behind our products. We fully understand that when purchasing items online, it’s hard to tell exactly what you’re getting into.
This is why we have a 14-day return policy. This allows for you receive the product, put it together, and inspect the item in person. If you don’t think it’s what you expected, contact us for an RMA number and we’ll e-mail you a return label and refund your purchase price less the shipping costs. The cart must be in unused condition, and in original packaging.
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