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Customer care

Please call us for immediate answers to questions regarding orders and shipping.
541-633-4308 / 866-356-2278

Location

We are open M-F,  9:00 AM to 5:00 PM, PST
Address: 150 SE Logsden Street, Bend, OR 97702

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FAQ's

Often times, we’re able to ship the order the same-day, however, during the high demand times of the year, it could take a day or two to process your order. For shipping, we’re located in Bend, OR. So, depending on your location, the timeframe will change. Here is a delivery zone map for you to take a look at, to get a general idea of transit time. As a reminder, the carts come with Lithium-Ion batteries, and due to US regulations, they must be shipped via ground shipping only.  Also, Cart Tek covers all shipping costs, and applicable sales tax on new orders!

If your CartTek trolley or caddy requires repair during the warranty period or at any time thereafter we want to quickly resolve the issue and get you back to walking the golf course. You can repair nearly all problems with telephone support by our customer-centric staff.  We will work directly with you to troubleshoot your cart. There is no need for costly and lengthy delays, shipping your cart back and forth.  In the Continental United States, during troublshooting, if we determine that your cart requires a replacement part the new part will be expedited to you via prepaid priority mail.  We will always try to resolve your cart issues by sending you a part and informing you on how to replace the part.  If during the warranty period it is determined that your cart must be returned for repair, we will split the cost of shipping with you.  You pay to return the cart and we will send your repaired cart back to you prepaid. For International, Alaska and Hawaii warranty repair shipping charges are to be paid by the customer.   Battery warranty is based on charging cycles and usage and is not time-dependent.

After the 1-year warranty period, our customer service is handled the same way.  We just ask you to pay for shipping and reasonable parts costs.

One (1) year Warranty from date of purchase for the caddy, caddy parts, and electronics. Caddy accessories are covered under warranty for 90 days.

Two (2) year Warranty period on Lithium Ion batteries: prorated based on number of charges, time used and maintenance history.

At CartTek our goal is to provide superior customer service but most of all at CartTek we want you on the golf course walking with ease and enjoying your golf game.

Here at Cart Tek we fully stand behind our products.  We fully understand that when purchasing items online, it’s hard to tell exactly what you’re getting into.   

This is why we have a 14-day return policy.  This allows for you receive the product, put it together, and inspect the item in person.   If you don’t think it’s what you expected, contact us for an RMA number and we’ll e-mail you a return label and refund your purchase price less the shipping costs.   The cart must be in unused condition, and in original packaging.

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