If your CartTek trolley or caddy requires repair during the warranty period or at any time thereafter we want to quickly resolve the issue and get you back to walking the golf course. You can repair nearly all problems with telephone support by our customer-centric staff. We will work directly with you to troubleshoot your cart. There is no need for costly and lengthy delays, shipping your cart back and forth. In the Continental United States, during troublshooting, if we determine that your cart requires a replacement part the new part will be expedited to you via prepaid priority mail. We will always try to resolve your cart issues by sending you a part and informing you on how to replace the part. If during the warranty period it is determined that your cart must be returned for repair, we will split the cost of shipping with you. You pay to return the cart and we will send your repaired cart back to you prepaid. For International, Alaska and Hawaii warranty repair shipping charges are to be paid by the customer. Battery warranty is based on charging cycles and usage and is not time-dependent.
After the 1-year warranty period, our customer service is handled the same way. We just ask you to pay for shipping and reasonable parts costs.
One (1) year Warranty from date of purchase for the caddy, caddy parts, and electronics. Caddy accessories are covered under warranty for 90 days.
Two (2) year Warranty period on Lithium Ion batteries: prorated based on number of charges, time used and maintenance history.
At CartTek our goal is to provide superior customer service but most of all at CartTek we want you on the golf course walking with ease and enjoying your golf game.
All motorized CartTek Golf Carts have undergone final assembly and inspection here in the USA. Every cart has been fully inspected and tested to assure proper function and performance. If you should notice slight imperfections or abrasions (particularly on the wheels ), this is due to the testing procedures that every cart goes through before it is shipped out.
If upon receipt of your CartTek golf cart, you feel that it is not as advertised, we do have a “return policy”. Please contact CartTek at 541-633-4308 and obtain a “Return Authorization” should you feel a return is necessary. The cart must be returned in an “unused condition”, prepaid shipping, and in its original packing. You will receive a full refund less the original out-bound shipping charges and necessary handling charges. A return request must be submitted within 14 days of receiving your cart.