Lithium-Ion Battery Diagnostic and Repair
Cart Tek can diagnose and service your Cart Tek lithium-ion battery and charger.
For $125, we’ll send you an approved lithium-ion shipping box along with a prepaid FedEx return label. Simply package your battery and charger in the provided box and drop it off with FedEx.
Once received, our technicians will inspect and diagnose the battery and charger, address repairable issues when possible, and perform a full draw-down test to measure the battery’s remaining capacity and verify its condition.
After testing, we’ll provide you with the results, including the battery’s measured capacity and overall battery health.
If your battery is damaged or degraded beyond practical repair, we’ll apply a $65 credit toward the purchase of a replacement battery.
When replacement is recommended, we’ll hold your original battery for up to 14 days while you decide whether to purchase a replacement or have the tested battery returned to you.
This service is available only within the Continental United States. Customers in Hawaii should contact Battery Bill’s for lithium-ion battery diagnosis and service.
Overall rating: 4.716981 / 5 from 53 reviews.
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"My Lithium-Ion Battery Diagnostic went well. Unfortunately my battery could not be repaired. I gave them 5 stars because their process was great & the turnaround time for results was fast. They sent me packing material & return label, they gave me a $65 credit for my new battery order, they verified my charger was working correctly, & they fixed the cable on my extension cable. I would definitely use their battery refurbish service again."
"Once again CartTek and Staff proves why they're the best, with service, attention to customer issues, questions and answers with professionalism, take time to listen and explain any problems or questions. . My wife was have issues with cart battery, I spoke with Dave several times, he made a few suggestions that should have corrected the problem, finally he suggested sending the battery back. . every day my asked where's my battery ( she's an avid golfer and does not riding a cart) got the battery back Saturday, I asked her how was the round, did the better work, her comments was absolutely great. . I had to run to stay up with cart. . She said tell David, I Love Him. . Thanks Guys. ."
"I was able to send my battery back and have it checked cost $125. It was found out that my battery is no longer good. . I am able to have 65 of the $125 cost applied for a new battery . Very quick and informative."
"I was Very satisfied with my service experience with Cart Tek. My battery was completely dead and Cart Tek replaced it for me! I can’t wait to get my battery back so I can use my cart again. Thank you Cart Tek!!"
"I never received the battery"
"Dave, I’m not sure what the status is. Was it already sent back. I talked to Tyler and and he updated the file to send it to me in Mesquite NV. Not the Utah address. If it has not shipped, would you please give me a call and give me an update when you get a chance. 3852320077"
"Although the smile was not seen, the service department carefully maneuvered me through battery diagnosis and replacement. Just to make things easy for me, the replacement was confirmed as under warranty."
"My battery was delivered to Cart Tek last Friday. I haven’t heard anything. Hoping to hear something soon."
"Love the free shipping for sure!!! Haven’t received diagnosis for a full review 🫣"
"Appreciated the prompt response when my cart suddenly stopped during a round. After assessing that the problem was likely with the battery, CartTek sent me a fully addressed and postage paid box with which to return my lithium battery safely. Within a short time they diagnosed the problem as a faulty connection cord, preventing the battery to charge fully. The cord was replaced and the battery promptly shipped back to me - all within 10 days! My Gri-975Li is now, once again, the trusted workhorse it has always been."
