Frequently Asked Questions
Charge your battery after every round. First plug your battery into the charger, and then plug the charger into the wall outlet.
When the battery is fully charged, unplug the battery, and store in a cool dry place (I.E. Laundry room, etc.)
After a round of golf, it will take approximately 4 to 6 hours to charge.
Cart Tek batteries are shipped with a partial charge, and may not take very long to charge fully. Make sure you are following proper charging procedures: Plug the battery into the charger first, then the charger into the wall outlet.
Yes. The battery must be charged after every use.
When the green light is showing, the charger is no longer charging the battery.
If you play 36 in a single day very often, it may be a good idea to buy a spare battery. Most of our caddies will make 27-36 on a single charge when played back to back. If you do buy a spare battery, make sure to rotate which battery you use to prolong the life of the batteries.
You must never fully discharge the battery as this could severely reduce the energy storage capacity of the battery. If you have fully depleted the battery, ensure that you use proper charging techniques and fully charge the battery. It could take up to 8+ hours to charge.
If your cart is stopping before the end of the round, each Cart Tek golf cart is equipped with a free-wheel mode which allows you to finish your round by simply pushing the cart. When you get home, ensure you follow proper charging techniques and the charger is showing red for about 6-8 hours. If not, contact Cart Tek at 541-633-4308 or firstname.lastname@example.org
We consider long-term storage as 2+ months. What we recommend is having a full charge on your battery when you enter "storage". See How to properly charge your battery.
1) Check the charge of the battery after 60 days. If the light stays green, you should still have a full charge, and wouldn’t need to charge at that time.
2) Recheck your charge every 30 days. When the battery shows an Amber or Red light, allow the battery to fully charge on its own, and repeat the process.
Most of the time we find that the batteries won’t deplete enough to need a charge until about the 90-day mark, but it is best to check just in case.
First off, thank you for your order. We really appreciate your support.
Often times, we're able to ship the order the same day, however, during the high demand times of the year, it could take a day or two to process your order. For shipping, we're located in Bend, OR. So, depending on your location, the timeframe will change. Here is a delivery zone map for you to take a look at, to get a general idea of transit time. As a reminder, the carts come with Lithium-Ion batteries, and due to US regulations, they must be shipped via ground shipping only.
All of our carts come with a full one year warranty on the cart and 2 year limited warranty on the battery. Some of our models we include an 2 year warranty. For further details see our Warranty page.
We have a 30 day satisfaction guarantee. For further details see our return policy page.
You can register your caddy on our warranty registration page.